Refund Policy for Digital Marketing Kitz
Thank you for shopping with Digital Marketing Kitz. We are committed to providing high-quality digital products, resources, and services to support your online business and marketing goals. Please read this Refund Policy carefully before making any purchase, as it outlines your rights and our obligations regarding returns, exchanges, and refunds.
1. Digital Products (eBooks, Templates, Courses, Toolkits)
Due to the nature of digital products and instant access/download delivery, all sales of digital products are final and non-refundable. Once a digital product (such as an eBook, template, course, or toolkit) has been purchased and delivered (via download link or access portal), we are unable to offer a refund, exchange, or credit.
Exceptions to this Policy:
We may consider a refund or partial refund in exceptional cases, such as:
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Duplicate purchase of the same product (accidental double payment).
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Inability to access the product due to a verified technical error on our part (not caused by user error, device incompatibility, or third-party service disruptions).
Refund requests in such cases must be submitted within 7 days of purchase to support@digitalmarketingkitz.com with your order number and proof of the issue.
2. Service-Based Products (Consultations, Strategy Sessions, Social Media Audits)
For services such as one-on-one consultations, strategy sessions, social media audits, or done-for-you services, the following terms apply:
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Cancellations: You may cancel a booked service for a full refund if the cancellation request is made at least 48 hours before the scheduled service time.
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Rescheduling: You may reschedule a booked session at no extra cost if the request is made at least 24 hours before the service time.
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Late Cancellations or No-Shows: Failure to attend or cancel within 24 hours of the scheduled time will result in forfeiture of the booking fee. No refunds will be issued.
Completed services are non-refundable. If you are dissatisfied with a completed service, please contact us at support@digitalmarketingkitz.com to discuss a possible resolution or adjustment.
3. Online Courses and Membership Programs
For access-based products such as online courses or membership programs, all sales are final once access credentials have been delivered.
If a course includes a stated “money-back guarantee,” such as a 7-day satisfaction guarantee, the following conditions apply:
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A refund request must be made in writing to admin@digitalmarketingkitz.com within the guarantee period.
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You must demonstrate that you have attempted to complete the course/module by submitting proof (e.g., completed assignments or progress reports).
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Failure to follow through on course requirements may disqualify refund eligibility.
4. Monthly Subscription Services
For recurring subscription services (such as a digital resource membership):
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Subscriptions are billed monthly in advance.
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Cancellations must be made before the next billing cycle to avoid further charges.
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We do not provide prorated refunds for unused portions of a subscription term.
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Refunds are not issued for payments already processed prior to cancellation.
5. Promotional & Discounted Items
Products or services purchased at a discounted or promotional rate (including free trials) are not eligible for refunds, except where required by applicable law or unless otherwise explicitly stated in the offer.
6. Unauthorized Transactions & Fraudulent Claims
We reserve the right to refuse refund requests that:
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Appear to be part of refund abuse (e.g., repeated refund requests by the same customer).
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Involve fraudulent activity or chargeback abuse.
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Violate any part of our Terms & Conditions or this Refund Policy.
In cases of disputed transactions, we may request supporting documentation or verification before proceeding with a resolution.
7. Technical Issues
If you experience technical problems accessing or downloading any of our digital products or services, please contact support@digitalmarketingkitz.com immediately for assistance. We will make every effort to resolve the issue promptly.
8. How to Request a Refund (If Eligible)
To request a refund (if applicable), please email us at support@digitalmarketingkitz.com with the following details:
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Full name
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Email address used for purchase
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Order number/receipt
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Description of the issue and reason for the refund request
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Any relevant supporting evidence (e.g., screenshots)
Our team will review your request and respond within 5-7 business days. Approval of refunds is at the sole discretion of Digital Marketing Kitz and subject to this policy.
9. Changes to this Refund Policy
We reserve the right to update or modify this Refund Policy at any time without prior notice. Changes will become effective immediately upon being posted on our website.
10. Contact Information
If you have any questions regarding this Refund Policy or any other concerns, please contact:
📧 Email: admin@digitalmarketingkitz.com
🌐 Website: https://www.digitalmarketingkitz.com